Not So Fast, E-Z Pass

Federal Labor Board Accuses E-Z Pass Contractor of Having “Interrogated” and “Coerced” Call Center Workers

April 16, 2010

NEW YORK, NY – Region 29 of the National Labor Relations Board (NLRB) issued a comprehensive complaint against E-Z Pass contractor Xerox/Affiliated Computer Services (Xerox/ACS). Xerox/ACS holds a $202.5 million contract with the MTA, Thruway Authority, and Port Authority of New York and New Jersey. All statewide calls and E-Z Pass operations are run by Xerox/ACS on Staten Island.

The Communications Workers of America (CWA) represent the 292 workers at the call center and are in a labor dispute with Xerox/ACS over its failure to collectively bargain a contract with the newly-organized members.

In May of 2009 the workers voted to join CWA – and have yet to see a final contract signed by their rogue employer. This most recent complaint issued by the regional NLRB alleges the type of anti-union, intimidation, and complete disregard of the law Xerox/ACS has demonstrated. Among the many ways Xerox/ACS is alleged to have broken the law in the complaint, the most notable are: “interfering with, restraining and coercing its employees in the exercise of its rights,” implementing a new pay structure without bargaining with the union, interrogating employees regarding their union affiliation, refusing to bargain with the union, giving workers the impression of surveillance for union activities, and refusing to recognize the union as the exclusive bargaining representative.

“Any government subcontractor should be following the letter and spirit of our labor laws. The Labor Board’s complaint against Xerox/ACS highlights a series of troubling labor practices that should be unacceptable in any workplace. I hope the MTA, Thruway and Port Authority will be a part of the solution and hold their contractor accountable for these mistakes and for ensuring they deliver quality customer service to E-Z Pass customers,” said Public Advocate Bill de Blasio.

“This comprehensive complaint from the NLRB shows Xerox/ACS again violating its workers’ rights. New York State Authorities should not allow a major contractor that is a FORTUNE 500 company to break the law, which hurts both workers and E-Z Pass customers. Our members deserve a fair contract and E-Z Pass customers need good customer service,” said Chris Shelton the Vice President for CWA District 1.

To view the Unfair Labor Practice click here:


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